Frequently Asked Questions
Everything you need to know about bringing Hestan into your home.
What makes Hestan cookware and appliances different?
Hestan combines culinary innovation with artisanal craftsmanship. Our products are engineered for professional-grade performance, featuring patented technologies like NanoBond molecular titanium and precision-controlled induction systems.
How long does shipping take for large kitchen appliances?
Standard shipping for small cookware typically takes 3-5 business days. For large appliances, delivery usually occurs within 2-4 weeks and includes white-glove service options to ensure safe arrival and installation.
What is your return policy?
We offer a 45-day return window for cookware in its original packaging. For large appliances, returns are accepted within 30 days of delivery, subject to a restocking fee and inspection to ensure the unit has not been installed.
Do Hestan products come with a warranty?
Yes, our cookware carries a lifetime limited warranty. Our indoor and outdoor appliances are backed by a comprehensive 2-year parts and labor warranty, reflecting our commitment to long-term durability.
Are Hestan cookware sets compatible with induction cooktops?
Absolutely. Our NanoBond, CopperBond, and Thomas Keller Insignia collections are all optimized for induction cooking, as well as gas and electric heat sources.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to upgrade your kitchen now and pay over time with competitive interest rates.